Refund Policy

At CG Creationz, we want you to be completely happy with your purchase. If you're not satisfied, we're here to help.

Returns

We accept returns within 14 days of delivery. Items must be unused, in their original condition, and in the original packaging.

How to Initiate a Return

To start a return, please contact us with your order number and reason for return. We will provide instructions on how to send your item back.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days.

Non-Returnable Items

Custom or personalized orders are non-returnable unless they arrive damaged or defective.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with photos and we will make it right.